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Mom's Guest House - Siem Reap - Reviews & Contact Details

***  (5 reviews)
Photo 1
Address: # 0099 Wat Bo street
Post code: 17000
Phone number: +855 63 964 037
Hostel website: http://www.momguesthouse.com
Type of hostel: Accommodation > Bed & breakfast

Reviews (5)

My girlfriend and me have spent 4 days in Mom's Guesthouse. We have been extremely surprised by this clean and very good maintained guesthouse. The service has been excellent. The staff has been always kind and smiling. The room has been cleaned deeply every day and the fridge always refilled with 2 bottles of water for free. Before coming, we asked (via email) the staff to organize for us a 3 days tour in the Angkor complex. They have found for us an english guide, and organized a schedule for visiting as much as we could. The price of the tour has been communicated via email in advance, and we paid exactly the negotiated price. The price of the room was also clearly stated in the webpage and in the confirmation. No hidden costs have been added. Internet has been available without problems in two PCs placed in a common room. The location is also OK. The room was very quiet since the balconies are not on the street. The city center is reachable by 5 minutes walking, In general, I would say that the hostel is comparable to a 3 stars european hotel, while the service is better than some western 3 stars hotels.
“Our visit to Cambodia was made the moment we walked into Mom's Guesthouse in Siem Reap because of Chhay, who runs Mom's with good humoured professionalism and is interested in ensuring his Guests see & experience Cambodia from multiple perspectives.”
Rooms are not really clean with dim lighting. You are given an extremely small piece of soap to last you through your stay. Not impressed. Owner should buck up and compete with their neighbours with better service. Don't ever take their tuk tuks. There are plenty from the streets.
Not as friendly as they claim to be. Try paying by credit card and they will insist on a on-top service fee, which is ridiculous. They have their own panel of tuk-tuk operators which over charges and use older vehicles. Certainly better (and cheaper) alternatives elsewhere.
Staff are not friendly and hardly smile. Do not make you feel welcomed. Pickup from airport is free , but on board a tricycle called a tuk-tuk. Makes you feel ridiculous , being the only three-wheeled 'open' transport leaving the airport. You are expected to take up their tuk-tuk service during your stay to compensate for the free pickup. Their prices quoted are 30% higher than what you can get if you hail a tuk-tuk off the road. Location of Mom's is side-by side a string of other guest houses offering cheaper rates. Unfortunately, you'll only realise this after you have booked and checked atound as most other gurst houses are not listed on the internet. Rooms are basic with private baths, however, linen and towels are not really clean. Mom's is located next to a restaurant which holds nightly shows. This means you will get a din every night until the end of the performance. There is no place in Moms to hang out, not even at their lounge area as there iare always family members lazing around the place. They seem to imply that your 'space' is in your room, nowhere else. With so many other guest houses in Siem Reap, one is spoilt for choice. There is no need for visitors to have to put up with the 'take-it-or-leave-it' attitude from Mom's.