Regent House Hotel - Cairo - Reviews & Contact Details

I recently had the misfortune of staying at the Regent House Hotel. We were told that the room was 100 Egyptian Pounds per night (twin room) with a one off payment of 10 EP for use of the wifi. This is also stated on other websites with reviews of this so-called hotel. The greedy staff then changed their minds in the morning and it suddenly became 110 EP per night (so much for a one off payment). We were given a dirty room, whuch when we went into, a man was laying down on one of the beds. The boy on duty in the night (I think his name is Omar) said that he would change the sheets in the morning and give the room a clean. No such thing happened during the entire 5 night stay. We had to clean the room ourselves and demand new bedsheets (which we put on ourselves). Our toilet (a builtin cave inside the room) door was removed, which meant that the hideous smells of the sink and toilet water wafted into the sleeping area. Also, the lock on our door did not work and the handle on the exterior kept falling off. We were told we would have access to hot water in our room, but that was a lie. We also had a small leaking fridge kept in our room which didn't work. There is a young boy who works during the day at the hotel, his name is Muhammad - he is one of the nicest people we met in Cairo and he was always very nice. However, the manager - Mr. Atef and his two cronies (one who wears glasses) and another boy called Omar (who does the nightshift) are all out to make quick money. Atef was forcing us to buy package tours from him and his sense of humour is very crude and offensive. The other two staff I mentioned seemed to spend all their time with female travellers, flirting with them constantly. It was very painful to watch and very uncomfortable. Omar also spends the entire night on the phone to his girlfriend and when foreign guests come in, he makes fun of them in Arabic to her - he thinks that people are stupid and won't understand him. If you are looking for a budget hotel, then steer clear of this disgusting, filthy and unprofessional hell-hole. There are MUCH better hotels on the next roads (for the same price, we got a larger room, with a balcony, hot water on tap, free wifi and the breakfast was great!). This is definitely an unsafe place to stay if you are travelling alone as a female or a group of females and with your family.

I don't recognise anything from the negative reviews. I had a fantastic stay there and the staff did not overcharge us and was very nice and friendly all the time, and very helpful. Rooms were big and clean. Great location as well. Atef fixed very cheap tours for us all around and all the places he booked for us were great. It was also cheap comparing to what other tourists had paid that we met. So, I think that this hostel and the staff really gave us the best welcome to Egypt and showed the friendliest attitudes possible. And we were a bunch of blonde Swedish women and did not experience any harrassment at all, on the contrary! I strongly recommend this hostel!

if you are a group of females, or a woman traveling alone, avoid this hostel at all costs. when we declined the tours that the owner was pressuring us to attend, he called us very disrespectful things and we left immediately after. the room we had didn't have a lock, and the owner came in at his leisure. i've stayed in some grungy hostels, but this one was by far among the worse as far as customer treatment goes. should have known when they tried to rip us off after the first 10 minutes of arriving there. do NOT reccommend

They will make full effort to cheat you and charge three times where ever they can. I would like to give negative ratings for their behaviour and attitude to words tourists. Highly not Reccommended.

I recently spent 3 days at this hotel. THREE guests left under bad circumstances. One was forced out because somebody offered to pay more for the room than he was paying, the other discovered he was paying more than other guests, and a third was asked to leave because he complimented the managers' wife on her beauty. The staff are young and childish, like to joke with tourists but don't like it when the joke comes back.A bit grubby. Not recommended

really it id the best hotel all over cairo atef sell nice tours with cheap price . all stafe were friendly the tried to make our staying more comfortable as it possible .nice and clean rooms .really recommended for all .dont miss maroo he is nice guy and so cute he helped us too much

I had a major probem with the Regent Hotel. The hotel itself was basic, but worth the price I paid. The staff was friendly. But, I booked a stay in Dahab which included two dives (overpriced) and 14 days of accomodation. I paid for this in advance trusting the landlord/manager. I was given a card with a phone number and told to call a couple of days before I was going to arrive and I would be met at the bus station and taken to the hotel. I asked him for the name of the hotel. He said he owned two and wasn't sure which he would put me in. I said give me a name of the hotel so if I am not met, I can go to it. He refused saying to "trust me" I reluctantly did. In the case, I phoned a couple of days before I arrived and the phone was "out of service" I sent emails to two different addresses. But, you guessed it, when I arrived, no one met me. I went into town and booked myself a hotel and spent a month sending five or six emails requesting he refund my money. No satisfactory answer was received except he said I could pick it up in Cairo. I explained that I needed the money for Dahab and that when I returned to Cairo, it would just be to catch the plane for home. When I threatened to go to the police and an Egyptian friend intervened for me, the owner agreed to refund my money in Dahab. He named a time that the money would be there; it wasn't. He named another time and missed that as well. Finally, after a month, I received a partial refund, but only after another intervention and a threat to involve the police. My advise is to not trust this management of the REgent Hotel with any money nor trust him to fulfill a contract on any trip.

Despite receiving an emailed quote for my son's stay and reading reviews and despite the Regent's & booking agent's ads quoting USD$10.33 per night for a privte ensuite room, my son was charged USD$85 and paid 4 times the amount quoted for all inclusive, despite not taking 2 hr Nile dinner cruise included in the quote(because he had been charged so many hundreds and at end of his African trip, he could not afford it) He was beaten with a stick by a guide, because he at with his legs crossed(apparently considered rude in Egypt); in Western countries guide would have been charged with criminal assault. My son was virtually held to financial ransom - afraid not to pay what was demanded would cause him to be arrested and jailed in a foreign country. TRAVELLERS BEWARE IN CAIRO; ESPECIALLY OF REGENT HOUSE HOSTEL!!!