Sleepy Sam's Bed & Breakfast - Review from holly

I am from Hong Kong,China. So here is an opinion from an asian. I have been a female backpackers for years, and have never been into a hostel as irresponsible as this. I reserved this hostel with deposits paid days before my arrival . In the confirmation I specified that transport would delay, and estimated to arrive at 9 p.m... I arrived at 10 p.m. and there was already no bed for me. The receptionist at first claimed that she did not received my confirmation. When I showed her my reservation and confirmation , she suddenly claimed that I came late. No bed was available anymore. After all the fuss, it was already 11 p.m., so I asked if she would help me on finding any nearby hostel that may provide shelter for the night. She threw me Lonely Planet and said Find by yourself!. Outraged! I am really fed with the attitude of this hostel. I understand this hostel located in Bugis, an interesting area. But all area in Singapore are well connected by the MRT transport system. In one of the safest cities in the world, location is definitely not a concern.