Hotel San Lorenzo, Madrid - Reviews & Contact Details

This hotel is to be AVOIDED by any means. When reserved online we had to to pay a fee of 30 euros for this "service:, which will NOT be paid back if there are any problems[ and there were a lot.) When we arrived they gave us a room the size of a toilet.There was a major construction going on outside which was so loud you couldn't hear your own words. The blinds were broken, so you couldn't close it nor make it dark. It was so hot outside [June] that we ask to turn on the air condition [it is turned on by them!] but we were told that for that you have to pay extra.[?] When we ask for the manager to please explain all this, they treated us with the total disrespect. We asked for our money back with no result.Then we looked around in the same plaza for other hotels, they all had a much higher standard and were HALF the price of this hotel. AVOID THIS PLACE BY ANY MEANS.NOT TO BE RECOMMENDED. BIG TOURIST TRAP!!!!!!!!!!!!

Dear Sirs, in order to protect other tourists against bad experiences with Hotel San Lorenzo, Calle Clavel 8, 28004 Madrid, Spain, which is offered and presented by Holidaycity, I feel forced to inform about the following: In November 2004 I made a reservation for me and 7 fellows with Hotel San Lorenzo for the period 14MAY05 - 17MAY05 (4 twin bed rooms). Unfortunately, I did it without the backing of a booking agent/service directly with the reservation service of the hotel. As requested I sent my Mastercard No. and the expiry date (JAN05) to the hotel, adding that the card will be replaced in JAN05 with a new one. On that basis I received their confirmation by email. Everything was fine and we made our bookings for the flight. Late evening of the 11th of May 2005, less than 3 days before the plain would take off, Hotel San Lorenzo sent me by email the message that they had "a problem with my credit card number because it is expired" and cancelled the reservation. A wonderful situation: Responsible for 8 people, 8 flights to and from Madrid booked and completely paid, no accommodation and 2 days remaining to find another one. First, I tried to clarify the missunderstanding and answered with a describtion of the history (see above), enclosing the correspondence and the expiry date of the new credit card. Next morning I got another email of Hotel San Lorenzo confirming the cancellation, allocating the responsibility completely to me and offering 3 telephone numbers I should contact. In order to get out of the trouble my boss allowed me to leave and with the help of my friends I was lucky. We found another hotel in Madrid, which, of course, was more expensive. I claimed the difference of 384 EUR to Hotel San Lorenzo, but got no reaction so far. If you are interested I would be happy to transmit the entire correspondence. Kind regards. Robert Huth An der Schmiede 5 50259 Pulheim Germany Phone 0049-160-96232255

Is placed on Clavel street Nº 8 with nice views to a park where you can eat typical spanish food, have a drink, or also go for a walk enjoying the sun. There are many restaurants and pubs around where you can go and experience new tastes. All of the three floor of the Hostal have been reformed in 2002 giving you the most quality services and facilities in an historical building. Located in the heart of Madrid, besides the downtown shopping area, near official organisms, architectural landmarks and museums: puerta del Sol, Palacio Real, Museo del Prado, Museo Thysen, Museo reina Sofía, Parque del Retiro, Plaza Mayor... Offering many cultural and social activities, and with easy access to all kinds of public transports.

Is placed on Clavel street Nº 8 with nice views to a park where you can eat typical spanish food, have a drink, or also go for a walk enjoying the sun. There are many restaurants and pubs around where you can go and experience new tastes. All of the three floor of the Hostal have been reformed in 2002 giving you the most quality services and facilities in an historical building. Located in the heart of Madrid, besides the downtown shopping area, near official organisms, architectural landmarks and museums: puerta del Sol, Palacio Real, Museo del Prado, Museo Thysen, Museo reina Sofía, Parque del Retiro, Plaza Mayor... Offering many cultural and social activities, and with easy access to all kinds of public transports.